Frequently asked questions

Fragre is an all-in-one operating system for fragrance brands and retailers. Point of sale, inventory, purchasing, quotations, B2B invoicing, built-in accounting, customers and AI insights live in one place — so you enter data once and everything else stays in sync.

Perfume boutiques, oud and attar houses, fragrance wholesalers and multi-branch retailers. Anything you sell by variant — different sizes, concentrations or bottles — Fragre is designed around, but it works well for most retail and light-wholesale businesses.

Most shops are selling on the same day. You create your business, add products (or import them), set your tax and currency, and you're ready. The counter, inventory and books all switch on together — there's nothing separate to wire up.

Yes. You can add products manually or bring them in bulk, with opening stock counts per variant so your inventory value and accounts start from the correct position on day one.

Nothing to install. Fragre runs in the browser on a laptop, desktop or tablet at the counter, and it's installable as an app on the home screen. A barcode scanner and receipt printer are optional, not required.

Fragre is a cloud system, so a live connection is recommended for selling and syncing. Because everything is hosted and backed up centrally, you can pick up from any device the moment you're back online — nothing lives only on one machine.

Yes — request a demo and we'll walk you through your exact workflow, from a sale at the counter to the VAT figure it produces. Reach us any time on WhatsApp or through the contact page.

Yes. We help you get your products, branches and team set up, and we're available to answer questions as you go. The interface is intentionally simple, so staff are usually comfortable after a short walkthrough.

Currency and tax are configurable. AED and 5% UAE VAT are ready out of the box, and you can adjust them to suit your market.

Your data is yours. Reports and records export to CSV at any time, so you can take your sales, inventory and accounting history with you whenever you need it.

Fast. Search by name or SKU, scan a barcode, or tap a product to add it to the cart, attach a customer, take payment and print a receipt in seconds. Stock, revenue and customer history update the instant you sell.

Yes. Every variant can carry its own barcode, so scanning drops the exact size and price into the cart with no manual lookup.

Cash and card are supported at the point of sale, and each payment posts to your accounts automatically. For business customers, you can also record part-payments against an invoice over time.

Yes, you can apply a discount to a sale before taking payment. Cost and profit stay tracked behind the scenes, and they're hidden from staff roles that shouldn't see margin.

Yes — print a receipt at the counter or share it digitally. Invoices and quotes can be produced as clean A4 PDFs with your logo.

Returns are recorded properly rather than deleted, so stock comes back, the customer's history reflects it, and a balanced journal is posted to your accounts. Your numbers stay honest and auditable.

Yes. Build a quote from a template gallery, mix inventory, non-inventory and service lines on the same document, add your logo and colours, and send a polished PDF.

Convert it to a real sale in one click — no re-keying and no double counting. Stock, revenue and the customer record all update from the same action.

Yes. Issue A4 tax invoices with your logo, TRN and bank details for customers who pay by transfer or on terms. Every invoice payment posts to your books automatically.

Each invoice moves from unpaid to partly paid to paid as you record payments, with a live outstanding balance. You always know your receivables at a glance.

Yes. Inventory and pricing work at the variant level, so each size has its own SKU, barcode, price and stock count — while sharing one product record. This is core to how Fragre is built for fragrance.

Yes. Every variant carries its own SKU, barcode, selling price and stock, so a 100ml and a 50ml of the same scent are tracked and priced independently.

Inventory sits on an immutable ledger — every sale, return, purchase and transfer is traced, never quietly overwritten. The number on screen matches the shelf, so you never oversell tracked stock.

Yes. Low-stock alerts flag items before they run dry, and dead-stock alerts surface what isn't moving so cash isn't tied up on the shelf.

Smart reordering looks at your sales and stock and tells you what to buy and how much, so purchasing is based on real demand rather than guesswork.

Yes. Raise a purchase order to a supplier, then receive goods against it. Received quantities flow straight into your stock counts.

Yes. Receiving updates each item's average cost, so your profit and inventory valuation stay accurate as buying prices change over time.

Absolutely. Stock and sales are tracked per branch, and you can transfer stock between locations with a full audit trail on both sides.

Yes. Inventory, non-inventory and service lines can appear together on the same sale, quote or invoice — useful for gift wrapping, engraving, delivery or consultation fees.

Yes, and because every movement is recorded on the ledger, adjustments are transparent and auditable rather than silent overwrites.

Yes. Every sale, payment, purchase, expense and refund posts a balanced double-entry journal automatically. There's no separate accounting app to reconcile with — your books are a by-product of running the shop.

Tax and currency are fully configurable, with AED and 5% VAT ready out of the box. Output and input VAT are organised so your position is always current. Note: Fragre is not FTA-certified and does not submit returns for you — it prepares the figures, you or your accountant file them.

Yes. Because journals post as you trade, your P&L, Balance Sheet and VAT position are current in real time — there's no month-end lag before you can see how the business is doing.

Open any customer for total spend, average order, favourite products, outstanding balance and a timeline of every sale, payment and note — everything you need to bring the right people back.

Yes. Customers are sorted into segments like New, Regular, VIP and At-risk automatically, and there's a lightweight lead → opportunity → quote → sale pipeline to manage bigger deals.

Ready-made reports cover sales, margin, product performance and dead stock, and every report exports to CSV in a click for your accountant or your own analysis.

Fragre AI answers questions about your business in plain language and surfaces automatic insights about what needs attention. It's grounded strictly in your own data — it never invents a figure, and if it can't answer, it says so.

Yes. Every teammate gets a role — from owner to sales staff — so people only see what they should. Sensitive figures like cost and profit are hidden from staff roles.

Add as many as your plan allows, each with their own role and login, so responsibility and visibility are matched to the person.

Every business is fully isolated at the database level with row-level security, so no one can ever see another business's data. Your records are hosted and backed up centrally, and sensitive figures stay restricted by role.